Shipping policy
SHIPPING POLICY
Last updated: 05.08.2026,
Since every Tetino bag is handmade to order, please allow 3–7 business days for us to prepare your order before it is shipped. You will receive a shipping confirmation with tracking information once your order has been dispatched.
Domestic Shipping (Croatia)
We offer the following delivery options within Croatia:
- BoxNow (parcel locker) — 2,00 €
- GLS (courier, door delivery) — 6,00 €
International Shipping (EU)
We currently ship to countries within the European Union via:
- GLS (courier) — 17,00 € to 40,00 €, depending on destination country and package weight
- Hrvatska pošta (Croatian Post) — 15,00 €
The exact shipping cost for your order will be calculated and displayed at checkout based on your delivery address and the items in your order.
Delivery Times
Estimated delivery times after dispatch:
- Croatia (BoxNow/GLS): typically 1–3 business days
- EU (GLS/Hrvatska pošta): typically 3–10 business days, depending on destination
These are estimates only and are not guaranteed. Delivery times may vary due to courier delays, customs processing, weather, or other events outside our control.
Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package's journey.
Risk of Loss
Risk of loss and title for items purchased from us pass to you upon your (or your designated recipient's) receipt of the item, in accordance with applicable EU consumer protection law.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or delivered incorrectly due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at tetinobrand@gmail.com and we'll do our best to correct it before dispatch.
Questions
If you have any questions about your shipment, please contact us at tetinobrand@gmail.com.