Refund policy

Return and Refund Policy

Last updated: 05.08.2026.

Return Eligibility

Whether your tetino bag can be returned depends on how it was made.

Ready-made bags — if you purchased a bag that was already made in advance (in-stock, not customized for you), you have the right to return it within 14 days of receiving your item, for any reason and without justification, in accordance with EU consumer protection law.

To be eligible for this return:

  • The item must be unworn, unused, and in the same condition you received it
  • It must be in its original packaging
  • You'll need your receipt or proof of purchase

Made-to-order bags - if your bag was handmade to order after your purchase, based on your chosen options (such as with or without fringe), it is not eligible for return, exchange, or withdrawal. Custom-made and personalized goods are excluded from the standard 14-day cooling-off period under EU consumer protection law.

If you're unsure whether your bag was ready-made or made to order, contact us at tetinobrand@gmail.com and we'll clarify.

This exception does not affect your rights if an item arrives damaged or defective - see below.

How to Start a Return

To start a return on an eligible (ready-made) item, contact us at tetinobrand@gmail.com within 14 days of receiving your order. We'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged during shipping, or you've received the wrong item, contact us immediately at tetinobrand@gmail.com with your order number and photos of the issue, so we can evaluate and make it right. This applies to all tetino orders, regardless of return eligibility above.

Exchanges

Eligible (ready-made) items can be exchanged by returning your original item and, once accepted, placing a new order for the item you'd like instead. Made-to-order bags cannot be exchanged - if you'd like a different option, please place a new order.

Refunds

Once we've received and inspected your return, we'll let you know whether it was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your return was approved and you haven't received a refund, please contact us at tetinobrand@gmail.com.

Contact

For any questions about returns or refunds, reach us at tetinobrand@gmail.com.